Customer Success Specialist

Overview

Onedocs is seeking a motivated and experienced Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience, maintaining strong relationships with our customers, and driving customer satisfaction and retention. This role involves understanding customer needs, providing tailored solutions, and ensuring customers derive maximum value from Onedocs' products and services.

Responsibility

• Onboard new customers: Lead the onboarding process for new clients, ensuring they are fully set up and familiar with Onedocs' solutions.

• Build relationships: Establish and maintain strong, long-term relationships with key customer stakeholders to ensure customer satisfaction and retention.

• Provide product training: Conduct product training sessions and workshops to educate customers on how to use Onedocs effectively.

• Monitor customer usage: Track customer usage metrics and proactively reach out to customers to provide guidance, identify areas for improvement, and offer additional resources when necessary.

• Collect and analyze feedback: Gather feedback from customers to understand their needs and preferences, and collaborate with the product team to improve Onedocs based on customer insights.

• Support renewals and upsells: Assist in identifying opportunities for upselling and cross-selling Onedocs’ products and services to existing customers.

• Troubleshoot issues: Address customer concerns and issues quickly and professionally, escalating as needed to the appropriate teams for resolution.

Qualifications

• Experience: 2+ years in a customer success, account management, or client services role within a SaaS company or technology-driven environment.

• Skills: Excellent communication skills, both verbal and written; strong organizational and problem-solving skills; ability to work well under pressure; familiarity with CRM and customer support tools (e.g., Salesforce, Zendesk).

• Technical proficiency: Comfortable navigating software applications and technology platforms. Experience with Onedocs or similar document automation tools is a plus.

• Team player: Strong collaboration skills and the ability to work cross-functionally with sales, product, and support teams.

• Education: Bachelor’s degree or equivalent experience in business, marketing, technology, or a related field.

How to Apply

Send your resume and a cover letter to hello@onedocs.com with “Customer Success Specialist Application” in the subject line. We look forward to hearing from you!